Put the agreement on the record
Rates, category discounts, credit limits and payment terms belong on the customer profile, where an invoice can read them. Memory-based pricing produces corrections, and corrections produce credit notes.
- Agreed rate list per customer, with effective dates
- Credit limit and payment terms visible at order confirmation
- Outstanding and ageing on the same screen as buying history
Credit is a commercial decision, not an accounts task
If the person confirming an order can see that a customer is at their limit and sixty days overdue, the conversation happens before dispatch rather than after. That single visibility change collects more money than any reminder process.
Rank customers on contribution
With rates and outstanding in one place, you can see which relationships fund the business and which only fill capacity. That is what makes a difficult pricing conversation possible.
Takeaway
Rates, credit limits and outstanding belong on the customer record, visible at the moment an order is confirmed.
Topics in this article
- rate list
- credit terms
- outstanding
- customer profile
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